Good Morning My Friends!
There are several ways to make a great first impression and several ways to make a terrible first impression.
One lesson I experienced a lot handling the majority of phone duties in a Deaf household.
You can make a great first impression by learning people's names and pronouncing them correctly.
In Chapter Eleven of Mom Dad Not Hear, I share a story that was commonplace in our house. I answered the calls of a telemarketer (it was the 80's and 90's, a telemarketing heyday). When they butchered our name, it was an immediate red flag to me that I wasn't talking to someone who knew my parents.
I decided to circle back to this topic off of a recent training. It served as a reminder for me and a great tie-in to a lesson within my book.
The facilitator was pretty solid, but on day one, a few names were mispronounced. Initially, it prompted a raised eyebrow from people in the class. But then, the facilitator GOT IT. They learned in the moment and started handling an unknown pronunciation differently. It was great to see the recovery in action. That adjustment helped this facilitator reverse the first impression and I'm certain they will handle it differently in future classes.
Today my friends, when you meet someone new, listen carefully to hear how they pronounce their name, and then remember it to use the next time you see them.
This Week's Book Recommendations
Building Your Money Machine: How to Get Your Money to Work Harder for You Than You Did for It! by Mel H. Abraham
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